Help Center
Frequently Asked Questions
What if processing fails?
Click the "Retry" button to resubmit. If it fails multiple times, the file format may be incompatible or the system may be busy. Try again later or use a different file format.
What file formats are supported?
Different services support different formats: File processing supports PDF, Word, Excel, PPT and other office documents; Image processing supports JPG, PNG, WebP and other common image formats. Check each feature page for details.
How long are files kept?
Processing results are retained for 6 hours. Please download and save them promptly. Files are automatically deleted after expiration and will need to be reprocessed.
Can I use generated content commercially?
Yes. All content you process or generate through our platform is entirely yours. You can freely use it for personal or commercial purposes without attribution or additional fees.
How to contact us?
For questions, suggestions, or partnership inquiries, email us at support@aigenlab.space or post in the community forum.